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Facts & Trends


Information Technology Outsourcing Industry


  • Spending on IT outsourcing reached $56 billion in 2000 and is expected to top $100 billion by 2005. (Source: IDC Research “Worldwide IT Services Industry Forecast and Analysis, 2000-2005”)

  • According to the 2000 Outsourcing Index, the IT outsourcing industry accounts for 28% of all outsourcing. Outsourcing is currently at a 15% growth rate, compared to the U.S.’s 3.5% growth rate, of which 25% of its growth is in outsourcing.

  • According to Dr. James Brian Quinn, Professor of Management at Dartmouth College:
      Sophisticated outsourcing supported by new electronic communications, modeling and monitoring techniques enables companies to reduce innovation cycle times and costs by 60% to 90% and decrease investments and risks by equal amounts.

    (Source: Synopsis from “Strategic Outsourcing: Leveraging Knowledge Capabilities,” MIT Sloan Management Review, 1999)

  • Top three reasons why companies outsource:
      1. Reduce and control operational costs
      2. Improve company focus
      3. Gain access to world-class capabilities


    System Security Outsourcing


  • Recognizing not only the need to guard against such attacks but also their lack of expertise to provide that protection, businesses have begun to outsource network security. One sign of this growing phenomenon is that security and network management firms have been forming specific professional units targeted to providing such services. (Source: “Network Security in Outsourcing,” The Outsourcing Institute by Richard Raysman)

  • As companies continue to grow, the gathering and management of information will become more complex and costly for in-house operators, leading to the increased need to outsource storage and security. (Source: 2000 Outsourcing Index by The Outsourcing Institute and Dun & Bradstreet)

    The Changing Marketplace


  • In 2000, outsourcing in smaller companies ($10 million - $15 million in sales) increased 25% from 1999. (Source: 2000 Outsourcing Index by The Outsourcing Institute and Dun & Bradstreet)

  • Today, it is estimated that mid-size companies that have transitioned into outsourcing their non-core business functions are saving between 30% and 80% of their budgets, depending on the size and the complexity of the agreement. (Source: CRO Issues, Midsize Companies Discover Outsourcing)

    Looking Forward


  • With the constant changes and advances in business and technology, the IT Outsourcing Index suggests that the scope of IT outsourcing will continue to expand, in areas such as applications development and maintenance, consulting and reengineering, imaging and OCR services, training, and transitional outsourcing. (Source: 2000 Outsourcing Index by The Outsourcing Institute and Dun & Bradstreet)